Patient Service Representative- Northwest Internal Medicine

Central Ohio Primary Care; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Ohio Primary Care, Columbus, OH, is seeking a Patient Service Representative to be the first contact for patients and guests, delivering a positive experience from check-in to departure. The role involves registration, insurance verification, copay collection, and scheduling follow-ups in a busy clinic.

The ideal candidate will have strong interpersonal and communication skills, be adept with HIPAA guidelines, and support both in-person and telehealth interactions while coordinating with

Qualifications

• Required: High School diploma or GED; or at least six months of customer service or healthcare experience.
• Preferred: 1 year of administrative experience in a healthcare related setting.

Responsibilities

• Greet patients and complete check-in procedures, register and verify insurance.
• Collect copays, deductibles, and/or outstanding balances.
• Check-out patients and schedule follow-up appointments; communicate needed items at checkout.
• Answer phone calls and emails from patients and departments; direct or escalate as needed.
• Perform clerical tasks and support office personnel; manage documents and data entry.
• Maintain HIPAA compliance and confidentiality of patient data.
• Utilize patient portal; potential rotation to front office duties.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA knowledge

Multitasking

Team collaboration

Computer skills / MS Office

EHR systems

Education

High school diploma or GED

Tools

EPIC

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday- Friday 7:30a-4:30p
• Columbus, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)