Patient Service Representative – Orthopaedics

Jobtailor; Manchester (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking a front desk/clerical support representative in Manchester, NH to greet patients, register them, verify insurance, and coordinate referrals and appointments. You will work with medical staff to ensure smooth patient flow and accurate record-keeping, including CPT coding during billing.

The role emphasizes strong MS Office skills, clear communication, and a commitment to efficient administrative processes that improve patient care and administrative functioning.

Qualifications

• High School Diploma required.
• Experience in health care settings preferred.
• Proficient in MS Office.

Responsibilities

• Represent the clinic in clerical support tasks.
• Manage front desk operations and patient greeting.
• Register patients and notify staff of arrivals.
• Verify addresses and insurance status.
• Write referrals per company protocols.
• Schedule referrals, tests, and lab work.
• Complete prior authorizations for testing.
• Checkout patients and collect payments.
• Post charges using CPT coding when required.
• Maintain provider schedules and optimize appointments.
• Confirm daily appointments.
• Support systems for patient registration efficiency.
• Suggest improvements to patient-care efficiency.

Skills

MS Office Proficiency

Communication

Customer Service

Education

High School Diploma

Tools

MS Office

Job description

Duties

• Act as a representative in all areas of clerical support
• Assume responsibility for all facets of front desk operations
• Greet and register patients and notify medical staff of their arrival
• Verify current address and insurance status
• Write referrals using appropriate company procedures and correct protocols
• Schedule referral appointments with specialists, hospital testing, and lab work
• Complete prior authorization of testing according to insurance requirements
• Check out patients from the office
• Collect payments and schedule follow-up or specialty appointments
• Post charges to patient accounts using appropriate diagnostic and CPT coding when required
• Maintain provider schedules and optimize appointment scheduling
• Confirm appointments for the daily schedule
• Assist in developing and implementing systems supporting effective and accurate patient registration
• Recommend improvements to patient-care efficiency and administrative functioning

Requirements

• High School Diploma or equivalent required
• Previous experience in a health care setting performing similar functions preferred
• Proficient in MS Office

Core Competencies

Demonstrates proficiency in clerical support and front desk operations, including patient registration, appointment scheduling, and insurance verification. Capable of optimizing administrative processes to enhance patient care efficiency.

Highest-signal resume keywords

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• CPT Coding
• MS Office Proficiency

Hard Skills

• CPT Coding
• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Referral Writing

Soft Skills

• Communication
• Customer Service
• Organizational Skills

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Health Care Setting
• Clerical Support
• Front Desk Operations
• Patient Care Efficiency
• Administrative Functioning