Patient Services Representative

Women's Health Arizona; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Women's Health Arizona is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, verify insurance, and support front-desk operations.

This role emphasizes exceptional customer service in a healthcare setting, requiring strong communication, attention to detail, empathy, and the ability to coordinate with providers and staff.

A positive, patient-focused attitude and proficiency with EHR systems will help ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years in a customer service or administrative role, healthcare setting preferred.
• Excellent communication and professional interaction with patients and staff.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Familiarity with EHR systems and HIPAA regulations.
• Compassionate, empathetic attitude towards patients and families.

Responsibilities

• Greet patients at check-in/check-out and verify demographics and insurance.
• Schedule appointments and coordinate follow-ups and tests.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Handle patient inquiries via calls, email, or text; relay messages to staff.
• Provide front desk administrative support; maintain orderly reception area.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Compassionate care

Multitasking

Education

High school diploma or equivalent

Associate's degree or healthcare administration certification

Tools

EHR systems

Microsoft Office

Job description

Description

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.

Responsibilities

• Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
• Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.
• Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
• Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.
• Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.

Requirements

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
• Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Compassionate and empathetic attitude towards patients and their families.