Patient Service Coordinator – Orthopedics

Jobtailor; Toledo (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

Jobtailor in Toledo, Ohio seeks a friendly Medical Office Front Desk Clerk to greet patients, register them, answer calls, and manage appointments in a fast-paced clinic.

You will maintain the provider's schedule, assist clinical staff with outgoing calls, and create a welcoming atmosphere for patients while ensuring accurate basic routing and documentation.

A high school diploma is required; associates degree preferred; knowledge of medical terminology and third-party billing is a plus.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• Experience in a medical office or clerical setting is beneficial (preferred).
• Working knowledge of medical terminology, third party billing and referral procedures is a plus.

Responsibilities

• Greet and register patients.
• Answer phone calls and take messages.
• Schedule and reschedule patient appointments.
• Maintain the provider's schedule.
• Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.

Skills

Customer service

Medical office

EPIC EMS

Medical terminology

Education

High School Diploma

Associate's Degree

Tools

EPIC EMS

Job description

• Greet and register patients
• Answer phone calls and take messages
• Schedule and reschedule patient appointments
• Maintain the provider's schedule
• Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed
• Create a positive, inviting tone for patients

Requirements

• High school diploma or equivalent
• 1 year experience in a customer service or clerical setting
• Associates degree (preferred)
• Working knowledge of medical terminology, third party billing and referral procedures (preferred)
• Experience with EPIC EMS (preferred)
• 3 years' experience in a clerical or office function (preferred)
• 1 year experience in a medical office setting (preferred)

Core Competencies

Demonstrates strong customer service skills and proficiency in managing patient interactions, scheduling, and clerical tasks within a medical office environment. Familiarity with medical terminology and third-party billing processes enhances operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Medical Office Experience
• EPIC EMS Proficiency
• Medical Terminology Knowledge
• Clerical Skills

ATS Optimization Keywords

Hard Skills

• Patient Registration
• Appointment Scheduling
• Clerical Functions
• Third Party Billing
• Referral Procedures

Soft Skills

• Positive Communication
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma
• Associate's Degree