Patient Service Representative (Mid Shift)

Nutex Health, Inc.; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nutex Health, Inc. is seeking a Patient Service Representative (Mid Shift) in Jacksonville, FL. The role focuses on efficient check-in/check-out, patient data capture, and billing coordination in a fast-paced ER setting.

Candidates should have strong communication skills, EMR familiarity, and a commitment to patient confidentiality and safety in the Emergency Center.

Qualifications

• Must have High School Diploma or equivalent.
• Minimum of 2 years of experience as a Patient Access Representative in a Hospital, ER, or Clinic.
• Experience in medical registration, admitting, and scheduling in an ER setting preferred.

Responsibilities

• Front Desk Operations: greet patients, determine needed services, direct patients.
• Collect demographic information and obtain proper signatures for billing accuracy.
• Handle payments (cash, checks, cards) and reconcile patient accounts daily.
• Maintain cleanliness and organized patient areas and restrooms.
• Communicate professionally with patients, families, physicians and staff.

Skills

EMR proficiency

Communication skills

Attention to detail

Cash handling knowledge

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Patient Service Representative (Mid Shift)## Patient Service Representative (Mid Shift)Apply: Jacksonville ER & Hospital: Full time: Posted Today: JR100607Patient Service Representative (Mid Shift)The **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials#ray10Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.