Patient Service Representative

Jacksonville ER; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Jacksonville ER is seeking a Patient Service Representative to support patient check-in/out in the emergency center. You will greet patients, collect demographics, verify signatures for billing, and direct visitors, ensuring a welcoming environment.

The role requires strong communication, attention to privacy, and ability to use EMR systems. Daily tasks include handling co-pays, balancing ledgers, and coordinating with clinical staff while upholding hospital policies.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years in a Patient Access Representative role in a Hospital, ER, or Clinic.
• Experience in medical registration, admitting, and scheduling in an ER setting preferred.

Responsibilities

• Front Desk Operations: Greet patients, direct services, collect demographics, obtain signatures for billing, and manage phone inquiries.
• Financial Responsibilities: Collect co-pays and account balances; reconcile daily ledgers.
• Facility Cleanliness: Help maintain a clean, welcoming environment for patients and visitors.
• Communication Skills: Interact courteously with patients, families, physicians, and staff while upholding center values.
• Professional Development: Attend monthly meetings and participate in performance improvement activities.
• Other Duties: Assist management with additional tasks and projects as assigned.

Skills

High School Diploma

2+ years experience

EMR proficiency

Job description

Patient Service Representative## Patient Service RepresentativeApply: Jacksonville ER & Hospital: Full time: Posted Yesterday: JR100606Patient Service RepresentativeThe **Patient Access Representative (PAR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials#ray10Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.### EEO & Accommodation StatementNutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.