Patient Service Representative - GI - Mercy Hosptial Rogers

Mercy Co; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Retirement plan

Paid time off

Job summary

Mercy is seeking a friendly Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive, seamless experience in a busy clinic.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills. You’ll protect patient privacy, stay calm under pressure, and complete required front-desk training after hire, contributing to compassionate care.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience (preferred).
• Strong communication and data entry skills.
• Patient-focused with excellent customer service.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Facilitate patient scheduling and documentation.
• Protect patient privacy and confidentiality.
• Communicate effectively with healthcare professionals.

Skills

Communication skills

Data entry

Customer service

Accuracy and detail

Confidentiality

Calm under pressure

Front desk training

Education

High school diploma or equivalent

One year of medical office experience

Job description

Find your calling at Mercy!

Position Details:

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.