Patient Service Rep - PRN - General Surgery

Mercy; Oklahoma City (OK); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matching retirement plans

Job summary

Mercy is seeking a Clinic Front Desk professional in Oklahoma City to greet patients, manage check-in, and coordinate scheduling. Strong communication, data entry, and confidentiality are essential as you support clinical staff and patients throughout their visit.

This role emphasizes accuracy, patient-centered service, adaptability under pressure, and completion of clinic front desk training after hire, with opportunities for growth within Mercy's comprehensive benefits program.

Qualifications

• Strong communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in data entry and word processing.
• Excellent customer service for patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information and scheduling appointments.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk and assist with check-in.
• Enter patient information accurately and manage scheduling tasks.
• Respond to inquiries with empathy and professional communication.
• Maintain confidentiality and comply with privacy policies.
• Support staff with front desk operations during shifts.

Skills

Strong verbal and written comunicação

Proficiency in data entry and word处理

Excellent customer service

Accuracy and attention to detail

Maintain confidentiality

Adaptable under pressure

Clinic Front Desk Training post-hire

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.