Ada - Patient Service Representative - Full time / days

Mercy; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Retirement plan

Job summary

Mercy seeks a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience with accurate data entry and courteous service.

Strong communication, attention to detail, and a commitment to privacy are essential as you support a high-volume clinic environment while completing required front desk training after hire.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills for interactions with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills and professional demeanor.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy procedures.
• Adaptable and able to stay composed under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, answer questions, and direct to appropriate staff.
• Schedule appointments, process documentation, and update records as needed.
• Maintain patient privacy and confidentiality in all interactions.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training completion

Education

High school diploma

Tools

Microsoft Word

Basic computer skills

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service Representative, PSR

Patient Service Representative, PSR