Patient Svc Representative - Mercy Galena

Mercy; Galena (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Retirement matching

Job summary

Mercy’s Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. This role emphasizes strong communication, accuracy in data entry, and compassionate customer service.

Preferred candidates have a high school diploma or equivalent and demonstrate discretion, adaptability, and the ability to work under pressure while completing Clinic Core Front Desk Training post-hire.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills including data entry.
• Excellent customer service, empathy and professionalism.
• Ability to maintain confidentiality and privacy policies.
• Able to handle pressure and adapt to changing workflows.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and scheduling.
• Enter patient information accurately into systems.
• Assist healthcare professionals and staff as needed.
• Maintain patient privacy and comply with policy.

Skills

Communication

Data entry

Customer service

Attention to detail

Discretion

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.