Patient Service Representative

Mercy; Creve Coeur (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Paid time off

Retirement plans with match

Job summary

Mercy is seeking an Advanced Patient Services Representative to play a key role in a busy clinic, managing patient interactions, scheduling, and administrative tasks with professionalism.

This role requires knowledge of medical terminology, insurance and billing, strong communication, accuracy, and confidentiality. Candidates should be able to work under pressure and provide empathetic, patient-focused service in a compassionate healthcare environment.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Responsibilities

• Manage patient interactions and scheduling to ensure smooth clinic operations.
• Handle administrative tasks such as data entry, filing, and documentation processing.
• Provide exceptional customer service to patients and visitors with empathy and professionalism.
• Protect patient privacy and comply with confidentiality policies.
• Assist with basic billing procedures and insurance verification as needed.

Skills

Medical terminology

Insurance & billing

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.