Patient Service Representative - Full Time (Crimson Spire)

Mercy; Oklahoma City (OK); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Retirement Plan Match

Job summary

Mercy is seeking a Patient Service Representative to be the welcoming first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk.

You will manage check-in, scheduling, data entry, and documentation, while collaborating with clinicians and staff to support efficient workflows. Mercy offers comprehensive benefits and opportunities for growth within Oklahoma City.

Qualifications

• High school diploma or GED is required.
• Excellent verbal and written communication skills.
• Proficiency with basic computer applications and data entry.
• Strong customer service orientation with empathy and professionalism.
• Ability to maintain confidentiality and privacy standards.
• Detail-oriented with the ability to multitask under pressure.
• Completion of Clinic Front Desk Training after hire.

Responsibilities

• Greet patients and visitors at the front desk and direct them as needed.
• Manage patient check-in, scheduling, and documentation processing.
• Maintain accurate patient information in the system.
• Coordinate with healthcare professionals and staff to ensure smooth workflows.

Skills

Verbal & written communication

Computer skills (data entry)

Customer service

Attention to detail

Privacy & confidentiality

Adaptability under pressure

Front Desk Training completion

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.