Patient Service Representative - Rogers Ave

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience through front desk management and streamlined workflows.

The role emphasizes strong communication, basic computer/data-entry skills, exceptional customer service, confidentiality, and the ability to work under pressure while maintaining professionalism. Training will be provided after hire.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry.
• Excellent customer service skills with empathy and professionalism.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend Club Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors, manage front desk operations and workflows to ensure a positive patient experience.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.