Patient Service Representative

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Tuition assistance

Matched retirement plans

Job summary

A leading healthcare provider in Oklahoma City seeks a Patient Service Representative to ensure a seamless patient experience as the first point of contact. The role includes managing front desk operations and requires strong communication and customer service skills. Candidates must have a high school diploma and the ability to handle inquiries professionally. Mercy offers excellent benefits, including medical coverage, paid time off, and tuition support for team members working 32+ hours per pay period.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and the ability to communicate effectively.
• Experience in a medical office preferred.
• Accuracy in entering patient information and scheduling.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to handle pressure with professionalism.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Ensure a positive patient experience.
• Maintain patient privacy and confidentiality.

Skills

Strong verbal and written communication skills

Basic computer skills

Excellent customer service skills

Accuracy and attention to detail

Ability to maintain confidentiality

Adaptability under pressure

Front Desk Training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.