Ada - Patient Service Representative - Full time / days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ada (OK); On-site; USD 31,000 - 43,000; Full time

Job summary

Mercy is seeking a patient service representative to serve as the first point of contact for patients and visitors. You will manage front desk operations, verify information, schedule appointments, and guide guests with professionalism and empathy.

The role requires clear communication, basic computer skills, attention to detail, confidentiality, and the ability to remain calm under pressure while delivering outstanding service in a busy healthcare environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to protect patient privacy.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Schedule appointments and coordinate with care teams.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Poise under pressure

Clinic front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.