Patient Service Representative - Radiology - La Jolla

Scripps Health; Northern (KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement options

Job summary

Scripps Health is hiring a Patient Service Representative for the Radiology - MRI department at the Integrative Medicine Clinic in La Jolla. The role is full-time with an 80-hour biweekly schedule, primarily evenings from 2:30 PM to 11:00 PM and weekends, and includes benefits such as health and retirement options.

You will be on the front line, gathering information for accurate registration, scheduling, collecting payments, handling referrals, and ensuring smooth check-in/out processes while

Responsibilities

• Interacting with patients and providers to gather information for accurate registration.
• Assigning Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, including identifications, demographics, insurance, forms, and end-of-day reporting.

Skills

Customer service

Communication

Job description

This is a benefitted Full Time position (80 hours per pay period)with a varied schedule (primarily evenings from 2:30PM - 11PM and weekends), located at our Scripps Integrative Medicine Clinic in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Integrative Medicine as a Patient Service Representative in the Radiology - MRI department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.