Scheduling Specialist - Interventional Cardiology - Anderson Medical Pavilion

Scripps Health; California; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement plan

Job summary

Scripps Health in La Jolla is seeking a Scheduling Specialist to support the Interventional Cardiology team. You will be on the front line creating a positive patient experience while coordinating registrations, scheduling, referrals, and payments.

This full-time role operates Monday through Friday with standard daytime hours and an 80-hour pay period. Comprehensive benefits include health coverage, retirement options, and career development.

Qualifications

• Experience scheduling patient procedures in a clinical setting.
• Strong communication and interpersonal skills.
• Knowledge of insurance basics and billing processes.

Responsibilities

• Interact with patients, payers, and providers to gather information for registration and scheduling.
• Respond to billing and payment inquiries.
• Mentor and train staff on departmental procedures.
• Schedule complex procedures and manage authorizations/referrals.
• Document patient–provider communications and manage check-in/out processes.
• Provide proactive customer service and escalate issues when needed.

Skills

Patient scheduling

Customer service

Communication

Medical terminology

HIPAA compliance

Tools

EPIC/EHR

Job description

This is a full-time position (80 hours per pay period), scheduled Monday through Friday. Standard hours are Monday, 10AM - 7PM, and Tuesday - Friday, 8AM - 5PM. This role is based at our Scripps Anderson Medical Pavilion in La Jolla and offers comprehensive benefits, including health and wellness coverage, career development opportunities, and retirement options.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearing a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Scheduling Specialist in the Interventional Cardiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions andbeing able to accurately identify the need to involve leadership to resolve concerns.