Patient Service Representative - Full Time

Integrated Physical Therapy, LLC; Narberth (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Integrated Physical Therapy, LLC in Narberth, PA is seeking a full-time Patient Service Representative to welcome patients, manage check-in/check-out, and support front-desk operations in a busy outpatient setting.

You will answer calls, schedule evaluations and follow-ups, verify insurance, collect payments, and help patients understand paperwork and financial responsibilities while maintaining confidentiality.

Qualifications

• Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful.
• Training will be provided.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Help patients understand appointment details, paperwork, and financial responsibilities.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain insurance authorizations.
• Contact physicians’ offices to obtain prescriptions and referrals.
• Maintain accurate patient information and handle it with care and confidentiality.
• Work with therapists to keep schedules organized and follow up with patients who need appointments.
• Run and update reports that support clinic operations.

Skills

Warm communication

Organizational skills

Multitasking

Computer literacy

Team player

Insurance knowledge (plus)

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)

Location: Narberth, PA

Schedule: Monday–Friday, 8:00 AM–4:00 PM | No weekends

Integrated Physical Therapy is looking for a full-time Patient Service Representative to help patients feel welcome, informed, and supported throughout their care. Our outpatient practice emphasizes individualized treatment and strong relationships with the people we serve.

What You’ll Do

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Help patients understand appointment details, paperwork, and financial responsibilities.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain insurance authorizations.
• Contact physicians’ offices to obtain prescriptions and referrals.
• Maintain accurate patient information and handle it with care and confidentiality.
• Work with therapists to keep schedules organized and follow up with patients who need appointments.
• Run and update reports that support clinic operations.

What we’re looking for

• A warm, professional communicator who enjoys helping people.
• Strong organizational skills and attention to detail.
• The ability to multitask and manage competing priorities in a busy office.
• Confidence using computers and learning new systems.
• A team-oriented approach and willingness to take initiative.
• Insurance experience is a plus, but is not required.

Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful. Training will be provided.

What We Offer

• Full-time, consistent weekday hours with no weekends.
• Medical benefits and 401(k) benefits.
• Paid time off.
• Training and ongoing support.
• A collaborative team focused on excellent patient care.

If you enjoy building relationships and helping patients have a great experience, we’d love to hear from you.