Patient Service Representative

Neurosurgical Care LLC; Collegeville (PA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Flexible Scheduling

Competitive Compensation

Job summary

A healthcare provider in Collegeville is seeking a Patient Care Representative to ensure customer satisfaction through efficient operations and effective communication with patients and therapists. The ideal candidate has experience in care coordination and excellent interpersonal skills. Responsibilities include greeting patients, managing registrations, verifying insurance, and ensuring clinic compliance. This role contributes significantly to patient care and operations.

Qualifications

• Previous experience as a Care Coordinator or in a similar position is preferred.
• Ability to manage multiple projects or tasks and prioritize appropriately.
• Ability to work in fast-paced situations and make sound decisions quickly.
• Fast-paced environment; quick, sound decisions expected
• Excellent interpersonal, verbal and written communication

Responsibilities

• Greet patients at check-in and ensure they are scheduled for future appointments.
• Answer phone calls from patients and referral sources.
• Complete new patient registration.
• Verify insurance/benefits and present accurate information to patients.
• Run reports daily for clinic compliance with payer requirements.
• Complete all Medical Records requests.
• Order monthly clinic office supplies and marketing materials.

Skills

Problem-solving skills

Organizational skills

Interpersonal skills

Verbal communication skills

Written communication skills

Multitasking

Compassion

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Benefits/Perks
• Flexible Scheduling
• Competitive Compensation
• Careers Advancement

Job Summary

We are seeking a Patient Care Representative to join our team. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, proficiency in handling insurance referrals and authorizations and strong communication with therapists treating patients in the clinic.

Responsibilities

• Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date and all insurance requirements are current.
• Answer phone calls from patients, and referral sources throughout the day.
• Complete new patient registration
• Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation.
• Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc.
• Complete all Medical Records requests.
• Order all monthly clinic office supplies and marketing materials

Qualifications

• Previous experience as a Care Coordinator or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills