Patient Service Representative

The CORE Institute; King of Prussia (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with employer match

Generous paid sick and vacation time

Opportunities for growth and advancement

Employee referral reward program

Job summary

The CORE Institute is seeking a dedicated Patient Service Representative for their King of Prussia, PA office. This full‑time role involves providing exceptional customer service to patients, including managing check‑in/check‑out, verifying insurance, and scheduling appointments. Candidates should possess a high school diploma and 1–2 years of relevant experience in a medical setting. A comprehensive benefits package, consisting of medical, dental, vision plans, 401(k) options, and generous paid time off, is offered to full-time employees.

Qualifications

• Minimum 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred.
• Knowledge of HIPAA guidelines and office safety protocols.

Responsibilities

• Greet and acknowledge patients promptly.
• Verify and collect patient insurance and demographic information.
• Schedule and confirm patient appointments.

Skills

Customer service

Communication

Insurance verification

EMR systems

HIPAA compliance

Education

High school diploma or equivalent

Tools

Allscripts Pro Suite

Job description

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our King of Prussia, PA office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front‑office and administrative tasks. This position involves greeting patients, managing check‑in/check‑out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full‑time position with Monday through Friday hours.

Key Responsibilities

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
• Identify and collect co‑payments, co‑insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front‑office environment.
• Perform other duties as assigned.

Qualifications

Education:

• High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications:

• None required

Experience:

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full‑time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.