Medical Front Office - Patient Service Specialist

Select Medical; Philadelphia (Philadelphia County); On-site; USD 24,452 - 27,552; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Job summary

A healthcare company in Philadelphia seeks a Patient Service Specialist to enhance patient experiences from the front desk. Responsibilities include greeting patients, managing appointments, and communicating with medical providers. The ideal candidate must have a high school diploma and preferably one year of front desk or medical office experience. This full-time role offers competitive compensation and benefits, emphasizing a supportive work environment.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Communicate regularly with attorney offices, insurance companies, and translation services.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Front Desk experience

Medical Office Experience

Healthcare experience

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist

Location: Philadelphia, PA

Type of Employment: Full-time

Schedule: Monday - Friday (Hours Vary) (2 evenings till 7pm per week)

Compensation: $17.75-$20.00/hr (pending experience)

When patients enter our outpatient physical therapy center in Philadelphia, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• 1 Year Front Desk experience
• 1 Year of Medical Office Experience
• Healthcare experience