Patient Experience Specialist - Medical Office

Integrated Physical Therapy LLC; Narberth (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Integrated Physical Therapy LLC is seeking a full-time Patient Service Representative in Narberth, PA. You will greet patients, manage check-in/check-out, and schedule evaluations and follow-ups, ensuring a smooth daily flow for the clinical team.

You will assist patients in understanding appointments, paperwork, and financial responsibilities, while processing payments and verifying insurance. Training is provided in a supportive, patient-centered office environment.

Qualifications

• Warm, professional communicator who enjoys helping people.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a busy office.
• Confident using computers and learning new systems.
• Team-oriented and takes initiative.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Explain appointment details and financial responsibilities to patients.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain authorizations.
• Contact physicians’ offices for prescriptions and referrals.
• Maintain patient information with care and confidentiality.
• Coordinate with therapists to keep schedules organized and follow up on appointments.
• Run and update reports that support clinic operations.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Tech-savvy

Tools

Scheduling software

Job description

Integrated Physical Therapy LLC is seeking a full-time Patient Service Representative in Narberth, PA. You will greet patients, manage check-in/check-out, and schedule evaluations and follow-ups, ensuring a smooth daily flow for the clinical team.

You will assist patients in understanding appointments, paperwork, and financial responsibilities, while processing payments and verifying insurance. Training is provided in a supportive, patient-centered office environment.