Patient Service Representative Clinic

Ascension Health; Nashville (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b) plan

PTO and holidays

Tuition reimbursement

Job summary

Ascension Health in Nashville, TN, is seeking a Reception/Administrative role in the Cardiac specialty at Saint Thomas Heart West. The position is full-time with day shifts, focusing on welcoming patients and maintaining accurate records while supporting the clinical team.

The role requires a high school diploma or equivalent or related experience, with preference for customer service and scheduling experience. Benefits include health coverage, retirement options, PTO, and tuition assistance.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet visitors warmly and guide them through check-in/check-out processes and keep records accurate.
• Proactively manage schedules, confirm appointments, and handle medical record requests.
• Assist patients with insurance authorizations, precertifications, co-payments, and billing questions with transparency.
• Submit daily service charges, reconcile deposits, and provide essential clerical support to keep the office organized.

Skills

Customer service

Scheduling

Clerical tasks

Education

High School diploma equivalency

Job description

Your future role at a glance

• Location: Nashville, TN

• Facility: Saint Thomas Heart West

• Specialty: Cardiac

• Schedule: Full-time | Days

How you’ll make an impact in this role

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.

• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.

• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.

• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• 1+ years customer service experience

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.

Min Salary: 17.39

Max Salary 23.53