Patient Service Representative

Waco Family Medicine; Temple (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Waco Family Medicine is seeking a front desk/administrative assistant to support patient registration, billing, and coordination of appointments in a fast-paced clinic environment.

The role requires accurate data entry, insurance verification, and strong communication skills. Spanish language ability is preferred but not required; travel to other clinics may be needed.

Qualifications

• High School Diploma or equivalent required or better.
• Healthcare experience preferred.
• Experience in customer service is required.

Responsibilities

• Register patients and collect current/overdue charges.
• Print receipts and secure daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, take/forward messages, and schedule appointments.
• Verify patient insurance information.
• Use a multi-line phone system.
• Travel to other clinics to cover shifts as required.
• Follow Waco Family Medicine policies and procedures.
• Other duties as assigned by supervisor.

Skills

Customer service

Written and verbal communication

AIDET

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Job description

DUTIES/RESPONSIBILITIES:Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.Answer phones, taking and forwarding messages and scheduling appointments.Ability to mulitask and work in a fast paced environmentAbility to verify patient insurance informationAbility to use multi line phone systemAbility to travel to other clinics to cover shifts as requiredAbility to operate office equipment (fax, printer, scanner)Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:Other duties as assigned by supervisorPHYSICAL AND MENTAL REQUIREMENTS:Valid Driver’s licenseVisual and auditory accuracyShift length - 8 hoursIndoor setting –Frequent use of computerLong periods of sittingFrequent use of telephoneContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing and pulling of up to 25 lbs.Occasionally working in confined, noisy, dusty areasRegular use of personal transportationUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specifications.REPORTS TO: Practice ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused