Patient Service Representative (4535)

Paycom - ATS; Waco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Paycom - ATS in Waco, TX seeks an Admin - Clerical professional for patient registration and front desk duties. The role includes collecting charges, printing receipts, verifying insurance, and coordinating appointments in a busy clinic environment.

We value strong communication, accuracy with MS Office, and the ability to multitask. High school diploma required; healthcare experience preferred and bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.

Responsibilities

• Patient registration.
• Collect current and overdue service charges, and printing receipt.
• Secure a daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to multitask and work in a fast paced environment.
• Ability to verify patient insurance information.
• Ability to use multi line phone system.
• Ability to travel to other clinics to cover shifts as required.
• Ability to operate office equipment (fax, printer, scanner).
• Agree to follow Waco Family Medicine policies and procedures as outlined in the employee handbook.

Skills

Customer service

Communication

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Madison Cooper Clinic - Waco, TX 76707, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical,

DUTIES/RESPONSIBILITIES:

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES:

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications: REPORTS TO: Patient Manager

EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS:

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused