Patient Service Representative (4597)

Waco Family Medicine; Waco (TX); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

Waco Family Medicine in Waco, TX, is seeking an entry-level Administrative Clerk at the 18th Clinic. You will handle patient registration, scheduling, and front desk duties in a fast-paced environment.

Ideal candidates have a High School Diploma and at least one year of customer service experience. Healthcare experience and bilingual English/Spanish skills are a plus but not required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred. At least one year’s customer service experience required.
• Bilingual in English/Spanish preferred, not required.

Responsabilités

• Patient registration
• collect current and overdue service charges, and printing receipt
• secure a daily cash box
• reconcile daily charges and receipts
• Answer phones, taking and forwarding messages and scheduling appointments
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook
• Other duties as assigned by supervisor

Connaissances

Microsoft Office

Excel

Word

PowerPoint

AIDET communication

Customer service

Bilingual English/Spanish (preferred)

Formation

High School Diploma or equivalent

Associate degree preferred

Outils

Phone system

Description du poste

Job Details

Level: Entry, Job Location: Tom Oliver S. 18th Clinic - Waco, TX 76706, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical, DUTIES/RESPONSIBILITIES:

DUTIES/RESPONSIBILITIES

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications

REPORTS TO: Practice Manager

EDUCATION & EXPERIENCE

High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused