Patient Service Representative (4315)

Waco Family Medicine; Waco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Waco Family Medicine seeks an Admin/Clerical professional for the Womens Health Center in Waco, TX. Responsibilities include patient registration, handling charges and receipts, answering phones, scheduling, and multi-tasking in a fast-paced environment.

Requirements include a High School Diploma or equivalent, one year of customer service, and healthcare experience preferred. Bilingual English/Spanish is a plus. Travel to other clinics may be required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.
• Proficient in Microsoft Office; strong written and verbal communication.

Responsibilities

• Patient registration
• Collect current and overdue service charges, and printing receipt
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, taking and forwarding messages and scheduling appointments
• Ability to multitask and work in a fast paced environment
• Verify patient insurance information
• Use multi line phone system
• Travel to other clinics to cover shifts as required
• Operate office equipment (fax, printer, scanner)
• Follow policies and procedures as outlined in the employee handbook
• Other duties as assigned by supervisor

Skills

Communication skills

Customer service

Microsoft Office

Bilingual English/Spanish (preferred)

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Job Details

Job Location: Womens Health Center - Waco, TX 76712

Position Type: Full Time

Education Level: High School

Job Shift: Day

Job Category: Admin - Clerical

DUTIES/RESPONSIBILITIES:

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES:

Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications

REPORTS TO: Practice Manager

EDUCATION & EXPERIENCE:

High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS:

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused.