Patient Service Representative

Northwest Orthopaedic Specialists; Spokane (WA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

EAP

401(k) Matching

PTO

Paid Holidays

Job summary

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to be the first point of contact for patients and support clinic operations. You will handle registration, scheduling, insurance verification, payments, and coordination with providers and staff across NWOS locations.

The role emphasizes customer service, accuracy in documentation, HIPAA compliance, and proficient use of Practice Management and EHR systems.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology, health insurance, and EHR systems preferred.
• Strong customer service, organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office applications and standard office equipment.

Responsibilities

• Greets and checks patients in and out while providing exceptional customer service.
• Serves as the primary front desk point of contact, creating a welcoming environment.
• Verifies demographics, insurance eligibility, referrals, and authorizations prior to appointments.
• Completes patient registration, updates demographics, and captures IDs and insurance cards.
• Collects co-pays and outstanding balances at the time of service.
• Prepares patient charts and ensures all documentation is complete before appointments.
• Communicates follow-up instructions and assists patients with questions.
• Maintains patient records in HIPAA-compliant systems.
• Uses Practice Management and EHR systems to support daily clinic operations.
• Keeps reception area clean, organized, and professional.
• Floats to other locations as needed to support operations.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

Practice Management software

EHR systems

Job description

Job Details

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our team. As the first point of contact for patients, you will play an essential role in creating a positive patient experience by providing exceptional customer service and administrative support during clinic and surgical visits. This position is responsible for patient registration, appointment preparation, insurance verification, payment collection, and supporting providers and staff to ensure efficient daily operations across all NWOS locations.

Essential Functions

• Greets and checks patients in and out while providing exceptional customer service.
• Serves as the primary point of contact for patients at the front desk, creating a welcoming and professional environment.
• Verifies patient demographics, insurance eligibility, referrals, and authorizations prior to appointments.
• Completes patient registration by updating demographic information, obtaining copies of identification and insurance cards, and capturing patient photographs as required.
• Collects co-payments and outstanding patient balances at the time of service.
• Prepares patient charts and ensures all required documentation is complete before appointments.
• Communicates appointment follow-up instructions and assists patients with questions regarding their visit.
• Maintains accurate patient records while ensuring compliance with HIPAA and organizational privacy standards.
• Utilizes Practice Management and Electronic Health Record (EHR) systems to support daily clinic operations.
• Maintains a clean, organized, and professional reception area.
• Floats to other clinic locations as needed to support business operations.
• Communicates workflow concerns and operational issues to leadership and performs other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology, health insurance, and Electronic Health Record (EHR) systems preferred.
• Strong customer service, organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office applications and standard office equipment.

Shift

Monday through Friday, normal office hours.

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Basic Life & AD&D Insurance
• Company Paid Long Term Disability Insurance
• Voluntary Short Term Disability InsuranceVoluntary Life & AD&D Insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Voluntary AFLAC Options
• Employee Discount
• 401(k) Employer Match (eligible after 1 year)
• 401(k) Profit Sharing (eligible after 1 year)
• Paid Time Off (PTO)
• 7 Paid Holidays

Related Jobs

Front Desk Receptionist, Medical Receptionist, Patient Access Representative, Medical Office Assistant, Healthcare Customer Service Representative

Hiring Range

$17.13 - $28.56