Patient Service Representative

Deborah; Pemberton Township (NJ); On-site; USD 20,000 - 27,000; Full time

Benefits offered by this job

Healthcare coverage

Generous paid time-off

401K matching contribution

Tuition assistance

Short and long term disability benefits

Life insurance

Meal discount

Dependent care subsidy

Adoption assistance

Free parking

Job summary

Deborah in Pemberton Township seeks an administrative support professional to enhance patient care and office operations. Candidates must showcase strong customer service skills, effectively manage patient inquiries, schedules, and medical records while maintaining smooth office operations.

This role requires at least one year of experience in a medical office; familiarity with EMR systems and medical terminology is essential. The position offers a minimum starting rate of $18.20 and various employee benefits including healthcare coverage and paid time-off.

Qualifications

• Minimum one year front desk experience in a medical office or outpatient ambulatory care setting.
• Knowledge of medical insurance, medical terminology, and medical office services and routines.
• Two to four years experience in a customer service-oriented environment preferred.

Responsibilities

• Answer phone calls and address patient inquiries.
• Manage patient charts and medical records.
• Ensure accurate patient census and scheduling updates.

Skills

Customer service skills

EMR systems knowledge

Effective communication

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Position Summary

This position involves a range of administrative tasks to support patient care and office operations in a healthcare environment. Key responsibilities include answering phone calls, addressing patient inquiries, and managing patient charts and medical records. The role also involves managing office supplies, ensuring accurate patient census and scheduling updates, monitoring inboxes for medication refills, appointments, and referrals, as well as ensuring the completion of necessary forms and consents before patient visits. Additional duties may include assisting Patient Access with the check in and check out processes, insurance verification, and scheduling appointments. Strong customer service skills are essential for interacting with patients, medical staff, and external parties.

Experience

Required: Minimum one year front desk experience in a medical office or outpatient ambulatory care setting. Computer and EMR experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines.

Preferred: Cardiovascular practice experience. Two to four years’ experience in a customer service-oriented environment a plus.

Education

Required: High School Diploma or equivalent.

License and Credentials

Required: None.

Skills

Required: Communicates effectively with customers (physicians, patients, teammates). Knowledgeable working with EMR systems.

Preferred: Bilingual Spanish/English a plus.

Compensation

The minimum starting rate for this position is $18.20. When determining a team members base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).

Benefits

• Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
• Generous paid time-off.
• 401K matching contribution.
• Tuition assistance.
• Short and long term disability benefits.
• Life insurance.
• Meal discount.
• Dependent care subsidy.
• Adoption assistance.
• Free parking.

Work Hours

Monday to Friday: 8:30 AM - 5:00 PM

80 hours per pay period

EEO Statement

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.