Ancillary Front Office Representative

The CORE Institute; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The CORE Institute in Jacksonville, Florida is looking for a PT Clinic Front Office Representative to deliver excellent customer service in a medical office environment. This role is essential for ensuring efficient front office operations, including patient check-in and scheduling.

The ideal candidate will have experience in patient registration, knowledge of insurance processes, and strong communication skills. Bilingual candidates are preferred. Join us to help maintain a welcoming environment for our patients.

Qualifications

• Minimum of 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Ability to handle sensitive situations with empathy and professionalism.

Responsibilities

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.

Skills

Strong communication skills

Customer service skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

About Us

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

Work Environment & Physical Requirements

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day

Education

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.