Patient Services Coordinator (Front Desk)

116 & West; Spokane, Northern (WA, KY); Hybrid; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Basic Life & AD&D

Company Paid Long Term Disability

Voluntary Short Term Disability

Voluntary Life & AD&D

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Voluntary AFLAC Options

Employee Discount

401(k) Employer Match

401(k) Profit Sharing

Paid Time Off (PTO)

7 Paid Holidays

Job summary

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our Spokane team. You will be the first point of contact for patients, handling registration, insurance verification, co-pay collection, and appointment coordination.

The role requires excellent customer service, organization, and communication to support providers and staff across NWOS locations. Regular office hours, with potential coverage for multiple clinics as needed.

Qualifications

• High School Diploma or equivalent required
• Prior medical office or customer service experience preferred
• Knowledge of medical terminology, health insurance, and EHR systems preferred
• Strong customer service, organizational, communication, and multitasking skills
• Proficiency with Microsoft Office applications and standard office equipment

Responsibilities

• Greets and checks patients in and out while providing exceptional customer service
• Verifies patient demographics, insurance eligibility, referrals, and authorizations prior to appointments
• Completes patient registration by updating demographic information and obtaining IDs/insurance cards
• Collects co-payments and outstanding patient balances at the time of service
• Prepares patient charts and ensures documentation is complete before appointments
• Communicates appointment follow-up instructions and assists patients with questions
• Maintains HIPAA-compliant patient records and privacy standards
• Utilizes Practice Management and EHR systems to support daily clinic operations
• Maintains a clean, organized reception area and supports other locations as needed

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

EHR systems

Medical terminology

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office Suite

Job description

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our Spokane team. You will be the first point of contact for patients, handling registration, insurance verification, co-pay collection, and appointment coordination.

The role requires excellent customer service, organization, and communication to support providers and staff across NWOS locations. Regular office hours, with potential coverage for multiple clinics as needed.