Patient Concierge

Northwest Eye Surgeons; Mount Vernon (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Insurance

401(k) Plan with employer contribution

Paid Time Off

Life Insurance

Job summary

Northwest Eyes is seeking aPatient Concierge to join our progressive ophthalmic practice. You will greet patients, collect demographics and co-pays, and support registration and paperwork to ensure a smooth visit.

You will schedule provider appointments, secure pre-certifications, manage payments, balance cash records, and maintain the waiting area and office equipment. HIPAA compliance and teamwork are essential in this role.

Qualifications

• Greeting patients and collecting demographic and financial info during registration.
• Assist in patient paperwork and service interactions to ensure a great patient experience.
• Schedule provider appointments and obtain pre-certifications or prior authorizations.
• Handle payments and receipts, and balance daily cash records.
• Maintain waiting area appearance and manage office equipment and supplies.
• Ensure HIPAA compliance in handling medical records.

Responsibilities

• Provide excellent customer service in all patient interactions.
• Assist in documents and patient paperwork completion.
• Schedule appointments and obtain necessary authorizations.
• Process payments and balance cash records.
• Maintain waiting room and office equipment.
• Maintain HIPAA compliant medical records and documentation.

Skills

Customer service

Communication

Team player

Time management

Attention to detail

Problem solving

Multitasking

Microsoft Office

G-Suite

Windows environment

Education

High School diploma or equivalent

Tools

Microsoft Office

G-Suite

Office equipment knowledge

Job description

Description

Northwest Eyes is a progressive ophthalmic medical and surgical practice. We are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Full-time

Requirements

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
• Collect and make changes for payments received, complete a receipt for the patient, and follow the appropriate paperwork to complete the transaction.
• Maintain the cash records, comparing daily cash amounts against daily transactions to ensure that records balance.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs, and coffee service area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepares and maintains for completion and accuracy electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as required.

Required Skills

• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility, and effectively work in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organizational skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education And Experience

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits

• Competitive Salary $19- $21.00
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement

Salary Description

$19.00- $21.00