Patient Service Rep - Orthopedic Associates NW 50th

Mercy Co; Oklahoma City (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) in Oklahoma City. As a PSR, you will be the first point of contact for patients and visitors, managing front desk operations to ensure a positive patient experience. You must possess strong verbal and written communication skills, alongside proficiency in basic computer skills.

This role requires a high school diploma or equivalent and one year of applicable medical office experience. Mercy provides outstanding benefits, including medical, dental, and vision coverage, paid time off, and tuition support.

Qualifications

• One year of applicable medical office experience.

Responsibilities

• Ensure a positive patient experience by managing front desk operations.
• Handle inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Strong verbal and written communication skills

Proficiency in basic computer skills

Excellent customer service skills

Accuracy and attention to detail

Ability to maintain confidentiality

Adaptable and able to work under pressure

Education

High school diploma or equivalent

Job description

Patient Service Representative (PSR)

The PSR is the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Experience: One year of applicable medical office experience.

Skills, Knowledge, and Abilities

• Strong verbal and written communication skills, essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient‑focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedures; demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Requires standing and walking during each shift.
• Requires ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

From day one, Mercy offers outstanding benefits—including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.