Patient Services Representative

Suncoast Orthopaedic Surgery & Sports Medicine, P.A.; Venice (FL); Hybrid; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 3% company Safe Harbor contribution

Generous PTO and paid holidays

$100.00 uniform voucher after 1 year

Opportunities for training and growth

Job summary

Suncoast Orthopaedic Surgery & Sports Medicine, P.A. in Venice, Florida seeks a Patient Services Representative to deliver exceptional customer service and administrative support. Responsibilities include greeting patients, scheduling appointments, and managing check-in/check-out processes. Ideal candidates have a high school diploma, 1+ years in healthcare or customer service, and strong communication skills. This position offers $18 - $19 hourly wage, health benefits, 401(k), and opportunities for growth in a supportive work culture.

Qualifications

• 1+ years’ experience in a healthcare or customer service environment, preferably in orthopedic.
• Insurance verification experience preferred.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule and confirm appointments accurately via phone or in person.
• Verify and update patient demographics and insurance information.
• Collect co-pays and manage patient check-in/check-out processes efficiently.

Skills

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Calm under pressure and capable of multitasking

Patient-first mindset and positive attitude

Education

High School Diploma or GED

Tools

EMR systems (ModMed preferred)

Job description

Patient Services Representative

Suncoast Orthopaedic Surgery & Sports Medicine, P.A. Venice, Florida, United States

About this position

About Us

We are a leading orthopedic care provider dedicated to delivering exceptional patient care and improving lives. Our skilled team is known for professionalism, compassion, and a commitment to setting new standards in orthopedic treatment. We foster a supportive, respectful workplace culture where employees are valued, motivated, and empowered—offering competitive pay, great benefits, and a strong sense of purpose centered on patient well-being.

Job Description

The Patient Services Representative serves as the first point of contact for patients and visitors, playing a critical role in providing exceptional customer service and administrative support. This position is responsible for greeting patients, scheduling appointments, verifying insurance, and assisting with check-in and check-out processes. This role allows for a hybrid schedule upon completion of the 90-day introductory period and commencement of training.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule and confirm appointments accurately via phone or in person.
• Verify and update patient demographics and insurance information.
• Collect co-pays and other payments, provide receipts, and balance daily transactions.
• Manage patient check-in/check-out processes efficiently.
• Answer phones, respond to inquiries, and route calls to appropriate departments.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Collaborate with clinical staff to ensure smooth patient flow and excellent service.
• Perform general administrative duties such as filing, scanning, and data entry.

Qualifications

• High School Diploma or GED required
• 1+ years’ experience in a healthcare or customer service environment (orthopedic setting is a plus)
• Insurance verification experience preferred
• Experience with EMR systems (ModMedpreferred)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Calm under pressure and capable of multitasking
• A patient-first mindset and positive attitude
• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with 3% company Safe Harbor contribution and profit sharing
• Generous PTO and paid holidays
• $100.00 uniform voucher and company provided scrub jacket after 1 year of employment
• Opportunities for training, growth, and advancement
• A supportive and team-oriented work culture

Salary Information

$18 - $19Hourly Wage