Patient Service Representative

116 & West; Spokane, Northern (WA, KY); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Basic Life & AD&D

Company Paid Long Term Disability

Voluntary Short Term Disability

Voluntary Life & AD&D

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Voluntary AFLAC Options

Employee Discount

401(k) Employer Match

401(k) Profit Sharing

Paid Time Off (PTO)

7 Paid Holidays

Job summary

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our Spokane team. You will be the first point of contact for patients, handling registration, insurance verification, co-pay collection, and appointment coordination.

The role requires excellent customer service, organization, and communication to support providers and staff across NWOS locations. Regular office hours, with potential coverage for multiple clinics as needed.

Qualifications

• High School Diploma or equivalent required
• Prior medical office or customer service experience preferred
• Knowledge of medical terminology, health insurance, and EHR systems preferred
• Strong customer service, organizational, communication, and multitasking skills
• Proficiency with Microsoft Office applications and standard office equipment

Responsibilities

• Greets and checks patients in and out while providing exceptional customer service
• Verifies patient demographics, insurance eligibility, referrals, and authorizations prior to appointments
• Completes patient registration by updating demographic information and obtaining IDs/insurance cards
• Collects co-payments and outstanding patient balances at the time of service
• Prepares patient charts and ensures documentation is complete before appointments
• Communicates appointment follow-up instructions and assists patients with questions
• Maintains HIPAA-compliant patient records and privacy standards
• Utilizes Practice Management and EHR systems to support daily clinic operations
• Maintains a clean, organized reception area and supports other locations as needed

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

EHR systems

Medical terminology

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office Suite

Job description

Down Town Clinic
Downtown Clinic
601 W 5th Ave Suite 400
Spokane, WA 99204, USA

Down Town Clinic
Downtown Clinic
601 W 5th Ave Suite 400
Spokane, WA 99204, USA

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our team. As the first point of contact for patients, you will play an essential role in creating a positive patient experience by providing exceptional customer service and administrative support during clinic and surgical visits. This position is responsible for patient registration, appointment preparation, insurance verification, payment collection, and supporting providers and staff to ensure efficient daily operations across all NWOS locations.

Essential Functions:

• Greets and checks patients in and out while providing exceptional customer service.
• Serves as the primary point of contact for patients at the front desk, creating a welcoming and professional environment.
• Verifies patient demographics, insurance eligibility, referrals, and authorizations prior to appointments.
• Completes patient registration by updating demographic information, obtaining copies of identification and insurance cards, and capturing patient photographs as required.
• Collects co-payments and outstanding patient balances at the time of service.
• Prepares patient charts and ensures all required documentation is complete before appointments.
• Communicates appointment follow-up instructions and assists patients with questions regarding their visit.
• Maintains accurate patient records while ensuring compliance with HIPAA and organizational privacy standards.
• Utilizes Practice Management and Electronic Health Record (EHR) systems to support daily clinic operations.
• Maintains a clean, organized, and professional reception area.
• Floats to other clinic locations as needed to support business operations.
• Communicates workflow concerns and operational issues to leadership and performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology, health insurance, and Electronic Health Record (EHR) systems preferred.
• Strong customer service, organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office applications and standard office equipment.

Shift:

Monday through Friday, normal office hours.

• Medical, Dental, and Vision Insurance
• Company Paid Basic Life & AD&D Insurance
• Company Paid Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Life & AD&D Insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Voluntary AFLAC Options
• Employee Discount
• 401(k) Employer Match (eligible after 1 year)
• 401(k) Profit Sharing (eligible after 1 year)
• Paid Time Off (PTO)
• 7 Paid Holidays

Related Jobs: Front Desk Receptionist, Medical Receptionist, Patient Access Representative, Medical Office Assistant, Healthcare Customer Service Representative

Hiring Range: $17.13 - $28.56

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Preferred

Basic Life Support

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.