Patient Service Representative

Icco, Llc.; Belgrade (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Icco, Llc. is seeking a Patient Service Representative in Belgrade, MT to deliver exceptional customer service and support patient pre-admission, admission, transfer, and discharge activities.

The role involves collecting insurance information, handling registrations, and collecting fees to coordinate patient care. The ideal candidate is energetic, flexible, and passionate about patient care, with strong communication and problem-solving skills to support accurate charting and efficient

Qualifications

• High school graduate or equivalent is required.
• Minimum of one year of customer service experience is required.

Responsibilities

• Interact effectively with people of all backgrounds.
• Maintain excellent patient interactions with clear communication and problem-solving.
• Assess walk-in traffic for potential emergencies.
• Check-in patients at the front desk and scan documents into charts.
• Assist with pre-registration forms and ensure items are signed.
• Inform patients of costs and collect fees.
• Collect and record copayments and balances, balance cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate with back-office staff regarding patients' needs.
• Maintain confidentiality of sensitive patient information.
• Answer phones professionally and route calls.
• Ensure reception area is clean and sanitized.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Cash handling

Front desk

Education

High School Diploma or equivalent

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).

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