Patient Service Representative (PSR)

Southeast Primary Care Partners; East Dublin (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to be the first point of contact for patients. You will schedule appointments, collect payments, and support front-desk operations to ensure a smooth patient experience.

You will handle intake, verify insurance steps, manage medical records, answer inquiries, and coordinate communication between patients and providers. The role requires strong customer service, attention to detail, and discretion with

Formación

• Position requires high school diploma or GED and data entry experience.
• Experience with medical terminology is preferred.
• Strong communication and customer service skills are essential.
• Ability to maintain patient confidentiality and accuracy in records.
• Familiarity with AIDET and healthcare procedures a plus.

Responsabilidades

• Greet patients and manage 20 minute wait times.
• Assist with intake and copy required documents.
• Collect co-pays and deductibles and issue receipts.
• Manage cashier box and daily deposits per policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments, incl. return visits.
• Schedule referrals as indicated.
• Support patient outreach such as reminders.
• Maintain and file patient records and scans.
• Ensure timely filing of correspondence.
• Perform other related duties as assigned.

Conocimientos

Customer service

Communication

Data entry

Medical terminology

Confidentiality

AIDET training

Attention to detail

Organization

Educación

High school diploma or GED

1 year related work experience including data entry

Herramientas

Microsoft Office Suite

Check-in/Checkout systems

Descripción del empleo

Description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Requirements

Patient Service Representative-l

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Performs all other related duties as assigned

Education, Experience and Skills

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Must be detail-oriented and highly organized
• Firm grasp on administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Microsoft Office Suite
• ICD-10 and CPT experience preferred
• Proficient in patient check in, check out and referral process.

Key physical and mental requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12/2024