Patient Service Representative

Icco, Llc.; Bend (OR); Hybride; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive pay

PTO

401(k) with employer match

Health, dental, vision, life, and/dis

Annual raises

Pay advances

Branded apparel

Employee discounts

Résumé du poste

Community Care Partners seeks a Patient Service Representative to greet patients, assist with check-in, registration, and medical records distribution. You will collect copays, explain care costs, and coordinate with clinicians to ensure smooth patient flow.

The role emphasizes strong communication, empathy, and professionalism in a fast-paced, patient‑focused environment, with opportunities for growth and benefits. Weekend shifts may be required.

Qualifications

• High school diploma or equivalent
• Minimum one year of customer service experience
• Strong communication and problem-solving skills
• Ability to interact effectively with people from all backgrounds

Responsabilités

• Greet and assist patients in a friendly, supportive manner
• Check patients in for appointments and scan documents into charts
• Assist with registration forms and distribute medical records
• Collect and post copayments and outstanding balances; balance cash drawer daily
• Inform patients of care costs and collect required fees
• Assess walk‑in traffic for potential emergencies
• Communicate patient needs to clinical staff
• Answer phones professionally and route calls appropriately
• Maintain confidentiality of patient information
• Keep reception and waiting areas clean and sanitized
• Provide coverage for medical records and prior authorizations as needed
• Perform other duties as assigned

Connaissances

Customer service

Communication

Problem solving

Interpersonal skills

Formation

High school diploma

Description du poste

Patient Service Representative – Putting the Care in Healthcare

WEEKEND HOURS - FRIDAY/SATURDAY/SUNDAY OR SATURDAY/SUNDAY/MONDAY

Why You’ll Love Working With Us

Join a supportive team that values your skills, growth, and a healthy team culture. We foster a positive patient-focused environment where you can thrive.

Benefits of working with our company include:

• Competitive base compensation
• Paid Time Off (PTO)
• 401(k) with employer match
• Healthcare benefits including health (with FREE care at Community Care Partners), dental, vision, life, and disability
• Annual salary increases
• Opportunity for pay advances
• Branded apparel
• GreatWork Perks with discounts on travel, entertainment, and more

Key Responsibilities:

• Greet and assist patients in a friendly, supportive manner
• Check patients in for appointments and scan documents into charts
• Assist with registration forms and distribute medical records
• Collect and post copayments and outstanding balances; balance cash drawer daily
• Inform patients of care costs and collect required fees
• Assess walk-in traffic for potential emergencies
• Communicate patient needs to clinical staff
• Answer phones professionally and route calls appropriately
• Maintain confidentiality of patient information
• Keep reception and waiting areas clean and sanitized
• Provide coverage for medical records and prior authorizations as needed
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Minimum one (1) year of customer service experience
• Strong communication and problem-solving skills
• Ability to interact effectively with people from all backgrounds

Compensation:

Pay is based on experience, skills, and internal equity and falls within an established range.

Community Care Partners is an Equal Opportunity Employer (EOE).

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