Patient Service Representative (Part-Time)

Icco, Llc.; Dallas (OR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive base pay

PTO

401(k) with employer match

Health, dental, vision, life, and/disb

Annual raises

Pay advances

Branded apparel

GreatWork Perks discounts

Job summary

Community Care Partners is seeking a Patient Service Representative to greet patients, check in for appointments, and manage front-desk duties in a patient-focused environment.

The role emphasizes strong communication, problem-solving, and organization with opportunities for growth and benefits such as PTO, 401(k), and comprehensive healthcare.

Qualifications

• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from diverse backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances; balance cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Patient Service Representative – Putting the Care in Healthcare

Why You’ll Love Working With Us

Join a supportive team that values your skills, growth, and a healthy team culture. We foster a positive patient-focused environment where you can thrive.

Benefits of working with our company include:

• Competitive base compensation
• Paid Time Off (PTO)
• 401(k) with employer match
• Healthcare benefits including health (with FREE care at Community Care Partners), dental, vision, life, and disability
• Annual salary increases
• Opportunity for pay advances
• Branded apparel
• GreatWork Perks with discounts on travel, entertainment, and more

Key Responsibilities:

• Greet and assist patients in a friendly, supportive manner
• Check patients in for appointments and scan documents into charts
• Assist with registration forms and distribute medical records
• Collect and post copayments and outstanding balances; balance cash drawer daily
• Inform patients of care costs and collect required fees
• Assess walk-in traffic for potential emergencies
• Communicate patient needs to clinical staff
• Answer phones professionally and route calls appropriately
• Maintain confidentiality of patient information
• Keep reception and waiting areas clean and sanitized
• Provide coverage for medical records and prior authorizations as needed
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Minimum one (1) year of customer service experience
• Strong communication and problem-solving skills
• Ability to interact effectively with people from all backgrounds

Compensation:

Pay is based on experience, skills, and internal equity and falls within an established range.

Community Care Partners is an Equal Opportunity Employer (EOE).

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