Patient Service Representative

Icco, Llc.; Eugene (OR); On-site; USD 23,000 - 29,000; Full time

Job summary

Community Care Partners is seeking a Patient Service Representative to provide exemplary front-desk support, patient check-ins, and fee collection while ensuring accurate registration and documentation.

The role emphasizes friendly communication, attention to privacy, and collaboration with back-office staff to coordinate patient care in a fast-paced clinic setting in Eugene, Oregon.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent is required.
• Ability to interact with people from diverse backgrounds.

Responsibilities

• Interact effectively with patients and families in a supportive manner.
• Check-in patients at the front desk and scan documents into the chart.
• Collect fees and balance cash drawer daily.
• Explain costs of care and obtain informed consent where applicable.
• Maintain confidentiality of patient information at all times.
• Answer phones and route calls per clinic procedures.
• Prepare and assist with pre-registration forms and medical records distribution.
• Coordinate with back-office staff to support patient care and scheduling.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).

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