Patient Service Representative

Icco, Llc.; Junction City (OR); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Community Care Partners is seeking a Patient Service Representative to provide exceptional service at the front desk, assist with pre-admission, registration, and discharge activities, and coordinate patient care. The role includes collecting payments, validating insurance, and maintaining patient charts.

The ideal candidate is energetic, flexible, and confident in communication, with a passion for patient care and confidentiality. Equal opportunity employer.

Qualificações

• High school diploma or equivalent required.
• Minimum of one year of customer service experience required.
• No certificate/license required.

Responsabilidades

• Interact effectively with patients from diverse backgrounds and provide supportive service.
• Maintain excellent patient interactions through clear communication and problem solving.
• Assess walk-in traffic for potential emergencies.
• Check-in patients at front desk and scan documents into charts.
• Assist with pre-registration forms and distribute medical records.
• Inform patients of costs and collect fees to update charts.
• Collect copayments and balances and balance cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate needs of patients to back-office staff.
• Maintain confidentiality of sensitive information.
• Answer phone professionally and route calls.
• Ensure reception area is clean; sanitize surfaces.
• Perform other duties as assigned.

Conhecimentos

Communication

Customer service

Problem solving

Formação académica

High School Diploma

Descrição da oferta de emprego

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients' chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).

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