Patient Service Rep - UT Gastroenterology

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Short-term Disability

Long-term Disability

Life Insurance

Critical Illness Coverage

Flexible Spending Accounts

Health Savings Account

PTO

Sick Leave

Bereavement Leave

Employee Assistance Program

Fitness Center

Job summary

University Gastroenterology at University Hospital seeks a Patient Service Representative to greet patients, collect insurance information, schedule visits, and support front-desk operations. The role emphasizes accurate data entry, timely patient flow, and responsive handling of registration and billing inquiries.

Ideal candidates demonstrate strong communication, multi-tasking, and organizational skills, with experience in EHR systems and patient scheduling.

Qualifications

• Ability to multi-task in a fast-paced office.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Experience with scheduling and front-desk procedures.

Responsibilities

• Greet patients in a friendly, timely manner.
• Ensure forms for EHR and billing are completed.
• Maintain patient demographics and insurance data; verify eligibility and collect co-pays.
• Support patient flow by timely processing at the front desk.
• Answer inquiries about registration and billing.
• Refer medical care questions to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the EHR system.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Computer skills

Scheduling

Tools

EHR software

Job description

Description

University Physicians Association is seeking a dedicated Patient Service Representative to join our growing team at University Gastroenterology, part of the University of Tennessee Medical Center. The ideal candidate would possess excellent communication skills, have the ability to multi-task, computer experience, telephone and scheduling skills.

In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center, and More!

Job Responsibilities

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

Requirements

• Ability to multi-task
• Strong communication skills
• Time management and organizational skills
• Attention to detail