Patient Service Rep - University Surgeons Associates

University Physicians Group; Knoxville (TN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Full benefits package

PTO

Medical insurance

Dental

Vision

STD

LTD

Life Insurance

401k

Zusammenfassung

University Physicians' Association in Knoxville, TN is seeking a full-time Patient Service Representative (PSR) for University Surgeons Associates. The role includes check-in/check-out, medical records handling, and front office tasks with an emphasis on accurate data entry and HIPAA compliance.

Preferred candidates have at least 1 year of medical front office experience, strong communication, and meticulous attention to detail.

Qualifikationen

• Strong communication and customer service skills required.
• Minimum 1 year experience in a medical front office role.
• HIPAA forms, consents and Welcome forms must be up-to-date.

Aufgaben

• Check-in/out patients and collect co-pays and balances.
• Schedule follow-up appointments and classes.
• Maintain medical records and process referrals.
• Answer phones and route calls; use EHR system for documentation.
• Scan paperwork and schedule encounters.
• Balance cash drawer daily and secure funds.

Kenntnisse

Communication

Time management

Organizational skills

Attention to detail

Medical front office experience

Ausbildung

High School diploma or GED

Tools

Intergy

EHR systems

Jobbeschreibung

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN.

General Summary: Check-In, Check-out and Medical Records Responsibilities. These duties are shared by the Front Office Staff, where each employee is assigned to a specific role each day. Prefer at least 1 year experience in a medical front office role.

CHECK-IN

• 1. Check-in new and return patients, obtaining new patient paperwork on new patients and updating any demographic or insurance information on return patients. Make sure HIPAA forms are up-to-date, as well as consents and Welcome forms.
• 2. Collect and post any co-pays, balances and bad debts that are required at time of service.
• 3. Call no-show and cancellation patients to reschedule.
• 4. Balance cash drawer and front office journal at the end of the day and lock money in safe.

CHECK-OUT

• 5. Check-out patients and schedule follow-up appointments and classes according to encounter form from provider.
• 6. Maintain bariatric product supply room. Sell and bag products for the patients.
• 7. Prepare encounter forms for next day's patients.
• 8. Maintain cash drawer and balance at the end of the day. Lock money in the safe.

MEDICAL RECORDS

• 9. Maintain faxes throughout the day. Call patients that have re-scheduled through confirmation calls.
• 10. Process medical reports and schedule patients as needed.
• 11. Process medical records requests. Send out no-show and cancellation letters.

MISCELLANEOUS

• 12. Answer phone and route calls appropriate, mainly through tasking in Intergy.
• 13. Scan any necessary paperwork and records into EHR.
• 14. Schedule patients from phone calls and faxed requests.
• 15. Process incoming referrals, gather medical records for provider approval and call patients to schedule appts.

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

• Equipment Operator: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Education: High School or GED.