Patient Service & Quality Data Associate

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a detail-oriented Patient Service Representative to be the first point of contact for patients, handling intake, data verification, and outreach to close care gaps. The role emphasizes accuracy in documentation within the EMR, coordinating follow-up with clinic teams, and supporting preventive and chronic care programs.

The position involves handling phone and in-person interactions, scheduling, and insurance data collection, with preference for Medical Assistant

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolving patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health is seeking a detail-oriented Patient Service Representative to be the first point of contact for patients, handling intake, data verification, and outreach to close care gaps. The role emphasizes accuracy in documentation within the EMR, coordinating follow-up with clinic teams, and supporting preventive and chronic care programs.

The position involves handling phone and in-person interactions, scheduling, and insurance data collection, with preference for Medical Assistant