Patient Experience Front Desk Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Health system is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role emphasizes effective communication, data entry accuracy, and strict confidentiality in a fast-paced clinic environment.

Responsibilities include managing scheduling and documentation while maintaining professionalism under pressure and completing required front desk training post-hire.

Qualifications

• High school diploma or equivalent required.
• Strong communication and professional interaction with patients and staff.
• Proficiency in basic computer skills and data entry.
• Excellent customer service, empathy, and discretion.
• Attention to detail in patient information and scheduling.
• Ability to maintain confidentiality and handle pressure.

Responsibilities

• Greet and assist patients and visitors.
• Manage front desk workflows and appointments.
• Protect patient privacy and ensure accurate data entry.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Health system is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role emphasizes effective communication, data entry accuracy, and strict confidentiality in a fast-paced clinic environment.

Responsibilities include managing scheduling and documentation while maintaining professionalism under pressure and completing required front desk training post-hire.