Patient Service & Front Desk Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Bernards GI Clinic is seeking a Patient Service Representative to manage front desk operations, greet patients, verify demographic and insurance information, and schedule appointments.

You will collect copays, assist with intake forms, and coordinate with clinical staff for smooth daily operations in a fast-paced ambulatory setting. The role requires strong customer service, attention to detail, and the ability to work independently while handling multiple tasks.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year experience in customer service setting; able to work independently.
• Preferred 6 months receptionist experience in health care.

Responsibilities

• Greet patients and visitors promptly and professionally; determine and address immediate needs.
• Register patients by entering demographic, insurance, and medical history into the EMR.
• Collect copayments and manage balances at time of service; provide receipts.
• Assist with intake forms, consents, and paperwork.
• Schedule, confirm, reschedule, and cancel appointments per provider guidance.
• Maintain waiting area and provide clinic information to visitors.
• Answer a multi-line phone system and respond to inquiries within 24 hours.

Skills

Conflict Resolution

Verbal Communication

Written Communication

Communication Skills

Active Listening

Invoice Management

File Retrieval

Financial Transactions

Data Entry

Education

High School Diploma or Equivalent

Tools

EMR System

Job description

St. Bernards GI Clinic is seeking a Patient Service Representative to manage front desk operations, greet patients, verify demographic and insurance information, and schedule appointments.

You will collect copays, assist with intake forms, and coordinate with clinical staff for smooth daily operations in a fast-paced ambulatory setting. The role requires strong customer service, attention to detail, and the ability to work independently while handling multiple tasks.