Patient Experience Specialist

St. Bernards Healthcare; Kennett (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

St. Bernards Healthcare in Missouri seeks a Patient Service Representative to greet patients and coordinate efficient registration. You will collect accurate patient and insurance information, explain clinic policies, and handle billing questions and records requests.

The role requires handling confidential information, strong attention to detail, and professional interaction with patients, families, visitors, and staff. Attendance is essential in this high-contact position.

Qualifications

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

Responsibilities

• Greet patients and arrange for efficient and orderly registration.
• Collect accurate patient and insurance information and inform patients of clinic policies.
• Answer telephone and billing questions from patients.
• Process medical records requests and general patient account functions.
• Handle confidential patient information with professionalism and discretion.
• Make frequent decisions following general procedures with attention to detail; maintain a positive first impression.
• Attend to patients, staff and physicians with diplomacy and a professional demeanor.

Skills

Customer service experience

Healthcare receptionist experience

Independent work with good judgment

Job description

St. Bernards Healthcare in Missouri seeks a Patient Service Representative to greet patients and coordinate efficient registration. You will collect accurate patient and insurance information, explain clinic policies, and handle billing questions and records requests.

The role requires handling confidential information, strong attention to detail, and professional interaction with patients, families, visitors, and staff. Attendance is essential in this high-contact position.