Patient Experience Coordinator

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro, AR, is seeking a Patient Service Representative to greet patients and coordinate registration, ensuring accurate patient and insurance information while communicating clinic policies.

The role involves answering phones, billing questions, and handling medical records requests, with strict confidentiality and professionalism in a busy health-care environment. Attendance is essential as this front-line role has high interaction with patients, staff, and

Qualifications

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

Responsibilities

• Greet patients and arrange efficient, orderly registration; collect accurate patient and insurance information.
• Answer telephone and billing questions; process medical records requests and general patient accounts.
• Maintain confidentiality and demonstrate diplomacy with patients, families, visitors, and staff.

Skills

Customer service

Receptionist experience

Independent work

Judgment

Tools

Office equipment

Job description

St. Bernards Healthcare in Jonesboro, AR, is seeking a Patient Service Representative to greet patients and coordinate registration, ensuring accurate patient and insurance information while communicating clinic policies.

The role involves answering phones, billing questions, and handling medical records requests, with strict confidentiality and professionalism in a busy health-care environment. Attendance is essential as this front-line role has high interaction with patients, staff, and