Patient Access & Medicaid Support Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

St. Bernards Healthcare seeks a Patient Service Representative to greet patients and ensure efficient registration, collecting correct insurance details and communicating clinic policies.

The role requires handling inquiries and maintaining confidentiality with accuracy and a high degree of attention to details. It also involves coordinating between patients, healthcare providers, and Medicaid education to help eligible individuals understand the application process and available financial

Qualifications

• Minimum of one year in a customer service setting, preferably six months as a healthcare receptionist.
• Ability to work independently and exercise good judgment.
• Familiarity with Medicaid programs, eligibility criteria, and billing processes.

Responsibilities

• Greet patients and arrange for efficient and orderly registration while collecting accurate insurance information.
• Answer telephone and billing questions; process medical records requests and general patient account functions.
• Act as a link between patients, healthcare providers and Medicaid education on application processes.

Skills

Customer service

Receptionist experience

Medicaid knowledge

Education

High school diploma or GED

Tools

Office equipment

Job description

St. Bernards Healthcare seeks a Patient Service Representative to greet patients and ensure efficient registration, collecting correct insurance details and communicating clinic policies.

The role requires handling inquiries and maintaining confidentiality with accuracy and a high degree of attention to details. It also involves coordinating between patients, healthcare providers, and Medicaid education to help eligible individuals understand the application process and available financial