Patient Experience & Registration Specialist

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 26,000 - 32,000; Full time

Job summary

St.-Bernards-Healthcare is seeking a Patient Service Representative to greet patients and coordinate efficient registration at SBPC Communications Control. You will verify patient and insurance information and inform patients about clinic policies and procedures.

The role requires a minimum age of 18, a high school diploma or GED, and at least one year in customer service, preferably with health-care reception experience.

Qualifications

• High school diploma or GED.
• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Ability to work independently of others and exercise good judgment.

Responsibilities

• Greet patients and arrange for the efficient and orderly registration of patients.
• Answer telephone and billing questions from patients; process records requests and general patient account functions.
• Work with confidential patient information and maintain professionalism in interactions with patients, families, visitors, and clinic staff.
• Make frequent decisions following general procedures and maintain a high degree of mental alertness and attention to detail.

Skills

Customer service

Receptionist experience

Education

High school diploma or GED

Job description

St.-Bernards-Healthcare is seeking a Patient Service Representative to greet patients and coordinate efficient registration at SBPC Communications Control. You will verify patient and insurance information and inform patients about clinic policies and procedures.

The role requires a minimum age of 18, a high school diploma or GED, and at least one year in customer service, preferably with health-care reception experience.